Cleaner Greenwich Accessibility Statement

This Accessibility Statement explains how Cleaner Greenwich works to ensure that everyone can use our online information and digital services in an inclusive and accessible way. We want residents, visitors, community groups and local partners to be able to access Cleaner Greenwich content with ease, regardless of technology, ability or environment.

Our commitment to accessibility

Cleaner Greenwich aims to make our digital services meet the Web Content Accessibility Guidelines version 2.1, level AA. These guidelines are internationally recognised standards for making web content more usable and accessible. We are working to ensure that our pages, forms and tools are clear, consistent and operable for as many people as possible.

Accessibility is an ongoing process. We regularly review feedback, carry out checks on key pages and update our content and code to improve accessibility over time. As new features are added to the Cleaner Greenwich service area, we aim to design and build them with accessibility in mind from the start.

Using Cleaner Greenwich with assistive technologies

We support the use of screen readers and other assistive technologies to access Cleaner Greenwich information. Our content is structured using headings, paragraphs and lists so that screen reader users can navigate the page quickly and understand the hierarchy of information.

Where images are essential to understanding content, we aim to provide meaningful alternative text so that screen reader users can access the same information. Where images are decorative, we aim to ensure they do not create unnecessary noise for assistive technology users.

We also aim to ensure that form fields, buttons and controls are labelled in a way that makes sense when read aloud. Where possible, instructions and error messages are written in clear language that can be understood without visual cues.

Keyboard navigation and focus

Cleaner Greenwich pages are designed to be navigable by keyboard alone, without the need for a mouse or touchpad. Users should be able to move through links, buttons and form fields using common keyboard commands such as the Tab, Shift and Enter keys.

We aim to ensure that the focus order of content follows a logical reading sequence and that visible focus indicators are present, so it is clear which element is currently selected. This supports users who rely on keyboard navigation or switch devices to move through content in the Cleaner Greenwich area.

Colour, contrast and layout

We aim to meet WCAG 2.1 AA contrast requirements so that text is readable for users with low vision or colour vision differences. We avoid using colour alone to convey important information and use clear text labels or patterns wherever possible.

Cleaner Greenwich pages are designed to be responsive so that content can be viewed on different screen sizes and zoom levels. Users should be able to increase text size up to 200 percent using browser controls without losing content or functionality.

Known limitations and ongoing improvements

Some older content and documents within the Cleaner Greenwich area may not yet meet the same level of accessibility as newer pages. This can include older PDFs or images that do not have complete alternative text. We are working to review and update these materials, prioritising the most frequently used content.

If you find content that is difficult to use, or if tools or forms do not work with your assistive technology, please let us know so we can review the issue and plan improvements where possible.

Requesting information in an accessible format

If you need Cleaner Greenwich information in a different format, such as large print, audio description or an alternative digital format, you can request this from the team responsible for the Cleaner Greenwich service area. When you contact us, please tell us what content you need, which format works best for you, and how we can respond.

We will consider your request and aim to respond in a reasonable timeframe. In some cases we may not be able to provide an alternative format immediately, but we will explain what can be done and when.

Reporting accessibility problems

We welcome feedback on the accessibility of Cleaner Greenwich. If you find any barriers that prevent you from accessing information or completing tasks, please tell us. Providing details such as the page you were using, what you were trying to do, and any assistive technology involved will help us investigate more effectively.

Your feedback supports ongoing improvements to the accessibility and usability of the Cleaner Greenwich service, helping us to make our online content more inclusive for everyone in the local area.