Cleaner Greenwich Privacy Policy

This Privacy Policy explains how Cleaner Greenwich collects, uses, stores, and protects personal data relating to customers within the Cleaner Greenwich service area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. By using our cleaning services, requesting a quote, or otherwise interacting with Cleaner Greenwich, you acknowledge that you have read and understood this Privacy Policy.

Scope of this Privacy Policy

This Privacy Policy applies to all Cleaner Greenwich customers, potential customers, and users of our services within the Cleaner Greenwich service area. It covers personal data we collect directly from you, data generated through your use of our services, and data we receive from third parties acting on our behalf as service providers or processors.

Data Controller

Cleaner Greenwich is the data controller in relation to personal data processed about you for the purposes described in this Privacy Policy. As data controller, Cleaner Greenwich decides why and how your personal data is processed and is responsible for ensuring that such processing complies with applicable data protection laws.

Types of Personal Data We Collect

We may collect and process the following categories of personal data about you:

Identification and contact details, such as your name, title, residential address, service address, and general location within the Cleaner Greenwich service area.

Contact preferences and communication data, such as your preferred method of contact and records of communications between you and Cleaner Greenwich, including enquiries, booking confirmations, and service feedback.

Service and booking information, such as dates and times of appointments, details of the services you request, access instructions for the property, and notes relating to your service requirements or preferences.

Payment and transaction data, such as the amounts charged, payment method used, and records of payments and refunds. We do not store full payment card details if payment processing is handled by third party payment providers.

Technical and usage data, such as information about how you interact with our website or online booking tools, including device information, browser type, pages visited, and the time and date of visits, where applicable.

Feedback and survey information, such as responses you provide to customer satisfaction surveys, testimonials, complaints, or other feedback about our services.

How We Collect Your Personal Data

We collect personal data in the following ways:

Directly from you when you contact us, request a quote, make a booking, complete a form, provide feedback, or otherwise communicate with Cleaner Greenwich.

Automatically when you visit our website or use any online tools we provide, where technical and usage data may be collected using standard technologies such as cookies or similar tools, subject to applicable consent requirements.

From third party service providers acting on our behalf, for example payment processors or booking platforms, which may share relevant personal data with us to enable us to deliver the services you have requested.

Lawful Bases for Processing Your Data

Cleaner Greenwich processes your personal data only where a lawful basis applies under the UK General Data Protection Regulation. Depending on the context, we may rely on the following lawful bases:

Performance of a contract: To enter into and perform a contract for cleaning or related services with you, including handling bookings, delivering services, processing payments, and communicating with you about your service.

Legal obligation: To comply with legal and regulatory requirements, such as maintaining records for tax, accounting, or reporting purposes.

Legitimate interests: To pursue our legitimate business interests, provided your interests and fundamental rights do not override those interests. This includes managing and improving our services, handling customer enquiries, ensuring the security of our staff and customers, and operating our business efficiently.

Consent: Where we rely on your explicit consent for specific types of processing, for example certain direct marketing communications where consent is required. When processing is based on consent, you may withdraw your consent at any time.

How We Use Your Personal Data

We may use your personal data for the following purposes:

To provide, manage, and improve our cleaning and related services within the Cleaner Greenwich service area.

To handle bookings, reschedule or cancel appointments, confirm attendance, and keep you informed about the status of your service.

To respond to your questions, requests, and complaints, and to provide general customer support.

To process payments, issue invoices, and maintain accurate financial and transaction records.

To personalise our services according to your preferences, such as specific instructions relating to your property or cleaning requirements.

To maintain the safety, security, and integrity of our operations, including the protection of our staff and customers.

To conduct internal reporting, auditing, and service quality monitoring, including use of feedback to improve how we operate.

To send you service related communications and, where permitted, relevant marketing or promotional information. Where required, we will only send marketing communications with your consent.

Data Sharing and Processors

We may share your personal data with carefully selected third parties that act as data processors on our behalf. These processors are only permitted to use your personal data in accordance with our instructions and for the purposes described in this Privacy Policy. Such processors may include:

IT and hosting providers that support the operation of our websites, systems, and data storage.

Payment service providers that process payments and manage transactions on our behalf.

Booking and scheduling platforms that help manage appointments and service logistics.

Professional advisers, such as accountants or legal advisers, where this is necessary for the operation of our business and is subject to appropriate confidentiality obligations.

We may also share personal data where we have a legal obligation to do so, or where it is necessary to protect our rights, property, or safety or that of our customers or staff.

International Transfers

Where any of our service providers or processors are located outside the United Kingdom or European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, such as standard contractual clauses or other measures approved by data protection authorities, in line with applicable law.

Data Retention

Cleaner Greenwich will retain your personal data only for as long as is necessary for the purposes for which it was collected, including to provide services to you, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

In general, customer and transaction records are kept for a period aligned with legal, tax, and accounting requirements. Service related communications and notes may be retained for a reasonable period after the end of your relationship with Cleaner Greenwich to handle any follow up queries or issues. Where personal data is no longer needed, it will be securely deleted, anonymised, or otherwise disposed of in a manner that protects your privacy.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include limiting access to personal data to staff and processors who need it for their roles, using secure systems, and maintaining policies designed to protect the confidentiality and integrity of your information.

Your Data Protection Rights

Under data protection law, including the UK General Data Protection Regulation, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, you may have the right to:

Access your personal data and obtain a copy of the information we hold about you.

Request correction of inaccurate or incomplete personal data.

Request erasure of your personal data where there is no lawful basis for us to continue processing it, or where you have successfully exercised your right to object.

Object to our processing of your personal data where we rely on legitimate interests, and you believe your rights and interests override our reasons for processing.

Request restriction of processing in certain circumstances, for example while we verify the accuracy of your data or our reasons for processing.

Request the transfer of your personal data to you or to a third party, where technically feasible and applicable.

Withdraw consent at any time where we rely on your consent to process personal data. Withdrawal of consent does not affect the lawfulness of processing before consent was withdrawn.

To exercise any of these rights, you may contact Cleaner Greenwich using the contact details provided in our customer communications and service documentation. We may need to verify your identity before responding to your request.

Complaints and Supervisory Authority

If you have concerns about how Cleaner Greenwich handles your personal data, you are encouraged to contact us so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority.

Changes to this Privacy Policy

Cleaner Greenwich may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data processing practices. Any significant changes will be communicated through appropriate channels. The updated Privacy Policy will apply from the date it is published and will govern all personal data processed by Cleaner Greenwich from that date onwards.