Privacy Policy - Cleaner Greenwich

Last updated: 7 June 2026

This Privacy Policy explains how Cleaner Greenwich collects, uses, stores, shares, and protects personal data in relation to our cleaning services. It applies to all Cleaner Greenwich customers in the Greenwich area, including residential and commercial clients, and to anyone who contacts us, requests a quote, books a service, or otherwise interacts with our business.

We are committed to handling personal data in a lawful, fair, and transparent way in line with the UK GDPR and the Data Protection Act 2018. Please read this policy carefully so you understand how your information is used and what rights you have.

1. Personal data we collect

We only collect personal data that is necessary to provide our services, manage our relationship with you, and meet legal or operational requirements. The types of data we may collect include:

Identity information such as your name, title, and business name if applicable.
Contact information such as your address in Greenwich, email address, and telephone number.
Service information such as property details, preferred cleaning schedule, service instructions, access notes, and special requirements.
Billing and payment information such as invoice details, payment records, and transaction references.
Communication records including messages, calls, complaints, feedback, and notes relating to service delivery.
Technical information if you contact us through digital systems, such as basic device or usage information generated by our tools.
Security information such as details needed to protect property access, where relevant and appropriate.

We do not intentionally collect special category data unless it is necessary and you have provided it voluntarily, for example where information about allergies, mobility needs, or health-related access instructions is required to safely carry out the service. If such data is collected, we will treat it with extra care and only process it when a lawful basis permits.

2. How we use personal data

Cleaner Greenwich uses personal data for the following purposes:

to provide quotes, arrange appointments, and deliver cleaning services;
to manage customer accounts, instructions, and service preferences;
to communicate about bookings, changes, delays, complaints, or service updates;
to process payments, issue invoices, and maintain financial records;
to improve our services, training, quality control, and customer experience;
to respond to enquiries and resolve disputes;
to maintain safety and security for staff, customers, and property;
to comply with legal, tax, insurance, and regulatory obligations;
to defend or establish legal claims where necessary.

We will only use your personal data for the purposes for which it was collected, unless we reasonably consider that we need to use it for another compatible purpose and that doing so is permitted by law.

3. Lawful basis for processing

Under data protection law, we must have a lawful basis to process personal data. Cleaner Greenwich relies on the following lawful bases:

Contract

We process personal data where it is necessary to enter into or perform a contract with you. This includes managing bookings, providing cleaning services, taking instructions, and handling payments.

Legal obligation

We may process personal data to comply with legal obligations, including tax, accounting, record-keeping, health and safety, and regulatory requirements.

Legitimate interests

We may process personal data where it is necessary for our legitimate interests, provided your interests and fundamental rights do not override those interests. This may include service management, quality control, fraud prevention, internal administration, and improving our operations.

Consent

In limited situations, we may rely on your consent, for example where you agree to optional communications or where special category data is provided voluntarily and consent is appropriate. You may withdraw consent at any time, although this will not affect processing already carried out lawfully before withdrawal.

4. Sharing personal data and processors

We may share personal data with trusted third parties where necessary to operate our business effectively and lawfully. These third parties act as processors or, in some cases, independent controllers. We only share the minimum information needed and require appropriate safeguards.

Examples of processors or service providers may include:

IT and software providers that host customer records, scheduling tools, email systems, or document storage;
payment service providers that process card or electronic payments;
accounting and bookkeeping providers that support invoicing, tax, and financial administration;
customer communication tools used to send service updates or manage enquiries;
cloud storage and security providers that help protect and back up information;
professional advisers such as insurers, lawyers, auditors, or consultants where necessary;
regulatory, law enforcement, or public authorities where disclosure is required by law.

Where processors are used, they are only permitted to act on our instructions and must implement appropriate technical and organisational measures to protect personal data. We do not sell your personal data.

5. Data retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including satisfying legal, accounting, insurance, and reporting requirements. Retention periods may vary depending on the type of information and the reason for processing.

In general:

Customer and service records are typically retained for the duration of the customer relationship and for a reasonable period afterward to manage follow-up matters, claims, or disputes.
Financial and tax records are retained for the period required by law.
Communication records may be retained for as long as needed to handle service history, complaints, or legal issues.
Security-related information is retained only for as long as necessary to protect property and personnel.

When personal data is no longer needed, we will securely delete, anonymise, or archive it in accordance with our retention procedures.

6. Data security

We take appropriate technical and organisational measures to protect personal data from unauthorised access, accidental loss, misuse, alteration, or disclosure. These measures may include restricted access, secure storage, password protection, staff training, and supplier due diligence.

While no system can be guaranteed completely secure, we regularly review our practices to help keep your data safe.

7. International transfers

If any service provider processes personal data outside the UK, we will ensure that appropriate safeguards are in place to protect the data in accordance with applicable law. Such safeguards may include adequacy regulations or standard contractual protections.

8. Your rights

As a data subject, you have a number of rights under data protection law. Subject to legal limits, you may have the right to:

Access the personal data we hold about you;
Rectification of inaccurate or incomplete data;
Erasure of your data in certain circumstances;
Restriction of processing in certain cases;
Object to processing based on legitimate interests;
Data portability for information you provided to us, where applicable;
Withdraw consent where we rely on consent as the lawful basis;
Complain to the Information Commissioner's Office if you believe your data has been mishandled.

To help us protect your privacy, we may need to verify your identity before responding to a rights request. We aim to respond within the time limits set by law.

9. Children’s data

Cleaner Greenwich services are not directed to children, and we do not knowingly collect personal data from children unless it is necessary in a lawful context and provided by an adult responsible for the service arrangement. If we become aware that we have collected data inappropriately, we will take steps to delete it.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or service arrangements. Any revised version will apply from the date it is published. We encourage customers in the Greenwich area to review this policy periodically so they remain informed about how their data is handled.

11. Summary of our approach

In summary, Cleaner Greenwich processes personal data only when we have a valid legal reason to do so, uses it for clear and limited purposes, keeps it only for as long as necessary, and shares it only with trusted processors or where the law requires. We respect your privacy rights and aim to handle all personal data responsibly, securely, and transparently.

By using our services, requesting a quotation, or otherwise interacting with Cleaner Greenwich in the Greenwich area, you acknowledge that your personal data will be handled in accordance with this Privacy Policy.